![]() ![]() ![]() All defective or damaged returns are subject to verification.įailure to return a product within the return period will be deemed to be an acceptance of the product.THIMAME.COM will not ship replacement merchandise until receipt of damaged or defective item.Customer is responsible for returning damaged or defective merchandise to THIMAME.COM.If you have received defective merchandise you must contact THIMAME.COM within 2 days for replacement of defective merchandise with the exact same product.We will not accept returns on merchandise that has been opened and is not defective.Non-Damaged/Defective, Opened Merchandise The customer can claim the remaining as a refund if he/she does not require a product replacement. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Return shipping to us is at your expense. If you have non-defective merchandise which is unopened, we will issue an RMA # and will give you an address to ship the product to at your expense subject to a 25% restocking fee or more, depending on the item, manufacturer policies, and circumstances.Non-Damaged/Non-Defective, Unopened Merchandise within 14 days of Original Purchase Date Damaged merchandise will only be exchanged for the exact same product. ![]() Timely receipt of this information is necessary for THIMAME.COM to file a damage claim. Please notify THIMAME.COM Customer Service at of damaged products WITHIN THE FIRST 48 HOURS of receipt. Please save the product and the original box and packaging and notify THIMAME.COM immediately to arrange for a carrier inspection and a pickup of damaged products. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. If Customer receives damaged products please refuse the products upon original delivery attempt.THIMAME.COM offers a 14 day return policy on merchandise based on the following conditions: Damaged Product Box If you receive a defective or damaged item, please return it to us with all original packaging and we will either replace or refund the purchase.Īt THIMAME.COM we work hard to ensure you receive quality products from us, if for any reason you need to return a product the following terms apply: Your package will be dispatched with the utmost care to ensure it arrives in good condition.īoxes are amply sized and your items are well-protected. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We advise you to group your items in one order. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Shipping fees include handling and packing fees and insurance as well as courier costs. If you have any special delivery requirements please mention these on the check-out page and we will try to accommodate them. Non -EU residents might also incur import duties on products, these costs are related to your countries import laws. Deliveries outside of the EU might have delays due to customs regulations in your country. Please note that all our shipments are sent from EU warehouses meaning that all EU and EEA residents will receive prompt delivery without any delays. Also note that it is cheaper to group your items into one order rather than having multiple orders for multiple items. Simply select the carrier option that suits you. Packages are generally dispatched within 2 days after receipt of payment and are shipped via courier service (DHL, TNT, UPS, DPD etc), you may select the best service that meets your needs during the checkout process. ![]()
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